MAPS College Mapping Your Path to Success
  • Terms and Conditions
  • Contact MAPS
  • College Email
For more information: +960 331 4621
 
  • CERTIFICATE
    • ACCA
      • ACCA Diploma in Financial and Management Accounting (RQF Level 3)
    • MAPS
      • MAPS Certificate 1 in Information Technology
      • MAPS Certificate 2 in Information Technology
      • MAPS Certificate 3 in Information Technology
  • ADVANCED CERTIFICATE
    • MAPS Advanced Certificate in Accounting
    • MAPS Advanced Certificate in Business Administration
    • MAPS Advanced Certificate in Business Administration and Accounting
    • MAPS Advanced Certificate in Business Administration and Human Resource Management
    • MAPS Advanced Certificate in Business Administration and Marketing Management
    • MAPS Advanced Certificate in Business Administration and Project Management
    • MAPS Advanced Certificate in Business Administration and Procurement, Logistics and Supply Chain Management
    • MAPS Advanced Certificate in Business Administration and Tourism Management
    • MAPS Advanced Certificate in Fitness Instructor and Personal Trainer – Discontinued
    • MAPS Advanced Certificate in Human Resource Management
    • MAPS Advanced Certificate in Information Technology
    • MAPS Advanced Certificate in Marketing Management
    • MAPS Advanced Certificate in Procurement, Logistics and Supply Chain Management
    • MAPS Advanced Certificate in Project Management
    • MAPS Advanced Certificate in Tourism Management
  • DIPLOMA
    • ACCA
      • ACCA Diploma in Accounting and Business (RQF Level 4)
    • ABE
      • ABE Level 4 Diploma in Business Management
      • ABE Level 4 Diploma in Business Management and Human Resources
      • ABE Level 4 Diploma in Business Management and Marketing
    • MAPS
      • MAPS Diploma in Accounting and Business
      • MAPS Diploma in Business Administration
      • MAPS Diploma in Human Resource Management
      • MAPS Diploma in Information Technology (1 year / 2 years programme)
      • MAPS Diploma in Marketing Management
      • MAPS Diploma in Procurement, Logistics and Supply Chain Management
      • MAPS Diploma in Project Management
      • MAPS Diploma in Tourism Management
  • ADVANCED DIPLOMA
    • ACCA
      • ACCA Advanced Diploma in Accounting and Business (Applied Skills)
    • ABE
      • ABE Level 5 Diploma in Business Management
      • ABE Level 5 Diploma in Business Management and Human Resources
      • ABE Level 5 Diploma in Business Management and Marketing
  • ASSOCIATE DEGREE
    • MAPS Associate Degree in Accounting and Business
    • MAPS Associate Degree in Business Management
    • MAPS Associate Degree in Human Resource Management
    • MAPS Associate Degree in Information Technology (1 year / 2 years programme)
    • MAPS Associate Degree in Marketing
    • MAPS Associate Degree in Project Management
    • MAPS Associate Degree in Procurement, Logistics and Supply Chain Management
    • MAPS Associate Degree in Tourism Management
  • BACHELORS DEGREE
    • MAPS Bachelor of Accounting and Business
    • MAPS Bachelor of Business Administration
    • MAPS BSc in Information Technology (Software Development / Network Management)
    • MAPS Bachelor of Human Resource Management
    • MAPS Bachelor of Marketing Management
    • MAPS Bachelor of Project Management
    • MAPS Bachelor of Procurement, Logistics and Supply Chain Management
    • MAPS Bachelor of Tourism Management
    • University of Bedfordshire’s BA (Hons) in Business Administration (Top-up)
    • Oxford Brookes University BSc (Hons) in Applied Accounting
    • ABE Level 6 Diploma in Business Management
    • ABE Level 6 Diploma in Business Management and Human Resources
    • ABE Level 6 Diploma in Business Management and Marketing
  • POSTGRADUATE
    • University of Bedfordshire’s Master of Business Administration (MBA)
    • University of Bedfordshire’s Master of Business Administration (Finance)
    • University of Bedfordshire’s Master of Business Administration (Hospital and Health Services Management)
  •  
Graduation 2022 Registration
 

COURSES BY SUBJECT AREA

  • Accounting
  • Business
  • Human Resource
  • Information Technology
  • Marketing
  • Project Management
  • Procurement, Logistics and Supply Chain
  • Tourism
 
  • STUDY AT MAPS COLLEGE
  • APPLY NOW
  • REQUEST A SERVICE
  • ONLINE COURSES
  • CORPORATE TRAINING
  • COURSE FEES
  • CAREER OPPORTUNITY
  • POLICIES AND PROCEDURES
  • DOWNLOADS
 
Comments Box SVG iconsUsed for the like, share, comment, and reaction icons
MAPS College
21 hours ago
MAPS College

Stand out from the rest in today’s highly competitive job market!
Take one step closer to an exciting career by joining Bachelor of Business Administration course offered in the August 2022 intake.
.
#MAPSCollege #MAPSforSuccess #FALIMGroup
.
.
Business I HR I Marketing I IT I Project Management I Procurement, Logistics and Supply Chain Management I Accounting I Tourism
Online or Face-to-face
Certificate to Masters | MQA Approved
Application Deadlines:
7 July for University of Bedfordshire MBA courses
14 August 2022 for MAPS Qualification courses
14 August 2022 for ACCA Diploma (Knowledge Level)
.
.
For more information:
Phone: 3314621
website:
email: [email protected]
Chat with us at
... See MoreSee Less

Learn More

Stand out from the rest in today’s highly competitive job market! 
Take one step closer to an exciting career by joining Bachelor of Business Administration course offered in the August 2022 intake.
.
#MAPSCollege #MAPSforSuccess #FALIMGroup
.
.
Business I HR I Marketing I IT I Project Management I Procurement, Logistics and Supply Chain Management I Accounting I Tourism 
Online or Face-to-face 
Certificate to Masters | MQA Approved
Application Deadlines:
7 July for University of Bedfordshire MBA courses 
14 August 2022 for MAPS Qualification courses
14 August 2022 for ACCA Diploma (Knowledge Level)
.
.
For more information: 
Phone: 3314621 
website: https://www.maps.edu.mv/degree/
 email: info@maps.edu.mv
Chat with us at www.maps.edu.mv
View on Facebook
· Share
Share on Facebook Share on Twitter Share on Linked In Share by Email
View Comments
  • Likes: 1
  • Shares: 0
  • Comments: 0

Comment on Facebook

MAPS College
3 days ago
MAPS College

Check your status! Are you giving excuses or are you moving forward with your ambitions? ... See MoreSee Less

Check your status! Are you giving excuses or are you moving forward with your ambitions?
View on Facebook
· Share
Share on Facebook Share on Twitter Share on Linked In Share by Email
View Comments
  • Likes: 0
  • Shares: 0
  • Comments: 0

Comment on Facebook

MAPS College
3 days ago
MAPS College

This scholarship is offered by Transparency Maldives (TM) for youth with socio-economic challenges, to provide an opportunity for career development and/or facilitate reintegration back into community as an empowered youth.
As such in selection, priority will be given to youth most in need and youth who are interested in developing a career in this area.
As part of the program, students will be provided with the required support services such as upskilling of language skills, professional skills, mentoring and career coaching, where possible internships and connections with employers, etc.
Deadline: 14 June 2022
Application form can be downloaded from: https://maps.edu.mv/v1/wp-content/…
Email applications to: [email protected]
More info: 3314621
... See MoreSee Less

This scholarship is offered by Transparency Maldives (TM) for youth with socio-economic challenges, to provide an opportunity for career development and/or facilitate reintegration back into community as an empowered youth. 
As such in selection, priority will be given to youth most in need and youth who are interested in developing a career in this area. 
As part of the program, students will be provided with the required support services such as upskilling of language skills, professional skills, mentoring and career coaching, where possible internships and connections with employers, etc. 
Deadline: 14 June 2022
Application form can be downloaded from: https://www.maps.edu.mv/v1/wp-content/uploads/securepdfs/FUNARA-application-Form-MAPS.pdf
Email applications to: info@maps.edu.mv
More info: 3314621
View on Facebook
· Share
Share on Facebook Share on Twitter Share on Linked In Share by Email
View Comments
  • Likes: 3
  • Shares: 0
  • Comments: 0

Comment on Facebook

Load more
 

Testimonial

  • My educational experience at MAPS College has been great. Coming from a working background MAPS College was just the perfect college for me. Everyone was very supportive and I like the practical approach of the classes and the direct interactions we had with the lecturers that made the overall experience very laid back. It is definitely very convenient for anyone who wants to pursue an education and I highly recommend it!

    Aminath Habeeba, Student, AIB MBA
     
 
 

Online Application for MAPS College Programmes

 
Complete this form to submit an online application for any of the programmes conducted at MAPS College.

Step 1 of 7

14%
  • Information About You

    Please provide us the following information about you.
  • DD slash MM slash YYYY
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 20 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 20 MB.
  • Parent, Guardian or Next of Kin

  • Parent, Guardian or Next of Kin
  • Your occupation and employment history

    Please provide us the following information about your current occupation and employment history.
  • OfficeDesignationFromTo 
  • Course Information

    Use this section to provide information about the course that you wish to apply for.
  • To view the available courses please select the desired field of study.
  • Tick the course that you wish to apply.
  • Tick the course that you wish to apply.
  • Tick the course that you wish to apply.
  • Tick the course that you wish to apply.
  • Tick the course that you wish to apply.
  • Tick the course that you wish to apply.
  • Tick the course that you wish to apply.
  • Tick the course that you wish to apply.
  • Hidden
    Tick the course that you wish to apply.
  • If so please provide the following:
  • Hidden

    ER FOR MAPS ADV CERT

  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR MAPS Diploma AND ABE Level 4 Diploma

  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR MAPS Associate Degree and Degree

  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR ABE Level 5 (aka MNQF Adv Diploma)

  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR ABE Level 6 (aka MNQF Degree)

  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR ACCA Intro Cert

  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR ACCA Inter

  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR ACCA Diploma

  • Tick of the following. Entry requirements are different for both choices.
  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR ACCA Advanced Diploma

  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR OBU

  • You must meet the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR MAPS IT Cert 1, 2 and 3

  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR MAPS UoB MBA and BA

  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • You must meet ONE of the following minimum entry requirements. Tick the requirement you meet.
  • Hidden

    ER FOR UPP and PMP

  • IMPORTANT NOTE: If you are planning to enrol onto a course at MAPS College on completion of the University Preparation Program, please select that course in the application form, not University Preparation Program (Standalone). Please ONLY select University Preparation Program in the application form if you wish to complete this program as a standalone course. There are no minimum entry requirements for this course, however students must be able to enrol onto a higher level qualification on completion of the UPP course based on one of the qualification or work experience criteria below.
  • IMPORTANT NOTE: If you are planning to enrol onto a course at MAPS College on completion of the Pre-Masters Program, please select that course in the application form, not Pre-Masters Program (Standalone). Please ONLY select Pre-Masters Program in the application form if you wish to complete this program as a standalone course. There are no minimum entry requirements for this course, however students must be able to enrol onto a Masters level qualification on completion of the PMP course based on one of the qualification or work experience criteria below.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Hidden
    Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Hidden
    Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Hidden
    Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Sponsorship and Interested Extra-curricular Activities

  • Employer Name
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
  • Click to view the Terms and Conditions of Studying at MAPS College.
  • Using your mouse or supported pointing devices, place your signature inside the dotted box.
  • Application Processing Fee

    MAPS College requires you to pay a non-refundable payment of MVR 1000 when submitting your application form to cover the administrative costs of processing the application and setting up each student account. The enrollment fee can be paid at MAPS College reception, or via online bank transfer to our Bank of Maldives account.

    Once you have successfully completed this Application Form you will receive an email from Student Support Services acknowledging your online application. Once the application has been reviewed by the Office of the Registrar, a MAPS College member of staff will be in touch to confirm your place on the selected course.

    If you have any queries or if you face any problems during the Online Application please email [email protected] or call 3314621 during office hours.
  • Please make the transfer to our account below:
    Account Number: 7701152497001
    Account Name: MAPS Maldives Pvt Ltd
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.
 
 
Share on Twitter Share on Facebook Share on Google+
 
 
MAPS Online Courses
 
MAPS Online Payment
 
Request A Service
 
Twitter
MAPS College
MAPS College
@maps_college

Study MAPS College courses online. We offer qualifications from advanced certificate to bachelor’s degree from 7 business related areas. #MAPSCollege #MAPSforSuccess #FALIMGroup

reply retweet favorite
7:30 am · June 20, 2022
Twitter
MAPS College
MAPS College
@maps_college

Take that leap! Advance your career with a prestigious MBA from the UK. We offer 3 MBA programs from the University of Bedfordshire, UK. 7 July for University of Bedfordshire MBA courses #MAPSCollege #MAPSforSuccess #FALIMGroup

reply retweet favorite
7:30 am · June 17, 2022
Twitter
MAPS College
MAPS College
@maps_college

Study for the Bachelor’s Degree in Accounting and get ACCA qualified at the same time! MAPS Bachelor of Accounting and Business course includes ACCA modules as part of the syllabus. Be smart, save time and get the maximum benefit! #MAPSCollege #MAPSforSuccess #FALIMGroup

reply retweet favorite
7:30 am · June 16, 2022
Twitter
MAPS College
MAPS College
@maps_college

August 2022 intake! Application Deadlines: 7 July 2022 for University of Bedfordshire MBA courses 14 August 2022 for MAPS Qualification courses 14 August 2022 for ACCA Diploma (Knowledge Level) #MAPSCollege #MAPSforSuccess #FALIMGroup

reply retweet favorite
3:37 am · June 16, 2022
Follow @maps_college
 

LATEST NEWS

  • Don’t just study. Learn.

    Don’t just study. Learn.

    June 21, 2022

     
  • MAPS College online webinars: information communication in the new normal

    MAPS College online webinars: information communication in the new normal

    June 2, 2020

     
  • Free Education Scheme for Degree Students enrolled at MAPS College

    Free Education Scheme for Degree Students enrolled at MAPS College

    December 16, 2019

     
  • Launch of Online courses at MAPS College

    Launch of Online courses at MAPS College

    August 29, 2019

     
  • New Qualifications, New Intake, New Funding Opportunities

    New Qualifications, New Intake, New Funding Opportunities

    May 12, 2019

     
 
 
 

MAPS College
First Floor, H. Vaifilaa-aage,
Janavaree Magu, Malé 20043,
MALDIVES

T: +960 3314621
F: +960 3324216
W: www.maps.edu.mv

MAPS College, the winner of the President's Award, established in 1999, is the longest serving college offering ACCA, ABE, CTH, Edexcel and University of Bedfordshire programmes in the Maldives.


MAPS College Registration Number: 166/A-5/2011/001

 
 
  • Business Courses
  • Marketing Courses
  • Accounting Courses
  • Tourism Courses
  • Information Technology Courses
  • Human Resource Courses
  • Project Management Courses
  • Procurement, Logistics and Supply Chain Management Courses
  • Discontinued Courses
 
 
  • About MAPS College
  • Our Ethos
  • Our Facilities
    • The Ibn Battuta Library
    • The Nelson Mandela Seminar Hall
    • Lecture Rooms
    • Computing Labs
    • The Deadline Cafe’ – The MAPS Cafeteria
    • WiFi Internet
    • Safety & Security
  • Our Affiliates
 
 
  • Events
  • News
 
 
 

Copyright © 2022 MAPS College. All Rights Reserved

 
Did you know… Every qualification at MAPS College is fully approved by the Maldives Qualification Authority!
Did you know… Students can complete the University of Bedfordshire BA (Hons) Business Administration Top-up in just 8 months!
Did you know… Students who have completed an HND or any ABE Level 5 qualification can join the final year of the University of Bedfordshire BA (Hons) Business Administration at MAPS College!
Did you know… In 2006 MAPS Collage received the Prestigious Presidents National award for Outstanding Contribution in the education Field.
Did you know… MAPS College is the only partner of the University of Bedfordshire in the Maldives!
Did you know… MAPS College partners with more international providers than any other Higher Education Institute in the Maldives!
Did you know… MAPS College students achieved FIVE Global Top Paper awards from ABE for the December 2018 assessments!
Did you know… Our students have access to world class online libraries, including EBSCOhost, Cambridge Journals, JSTOR and more!
Did you know… MAPS College is celebrating its 20th Anniversary in 2019!
Did you know… MAPS College Accounting courses are the ONLY courses in Maldives to fully embed the ACCA Diplomas and Advanced Diploma within their content!
ABE UpSKill Pack 3 Modules

You will have access to all the courses in PACK 1 and PACK 2 in addition to the following courses.

Manager to Leader

This course outlines the importance of self-awareness for team leaders and supervisors, focusing on how to be self-aware. Course topics: understanding unconscious bias and inclusivity, emotional intelligence, communication, and learning how to reflect on your own performance or working style, and its impact on both you and the people that you work with.

Managing people

This course will look at the different team management modules, team dynamics and some motivation techniques. It will also explore some performance management techniques that include setting goals and objectives, conducting appraisals, reviewing performance, providing instructive feedback and recognising achievement and good behavior

Delegation skills

This course teaches to understand the principles, processes and methods of delegation. It explains how to identify appropriate delegation opportunities and maintain control while delegating. The course also shows how delegation can help enhance the job satisfaction and development of others.

Negotiation skills

This course explains why we negotiate and introduces to some negotiation tips and strategies. By the end of this course, you will also understand what to do if negotiations fail.

Minute taking

This course explains the purpose of taking minutes and introduces some of the methods of taking minutes. It also teaches how to turn the minutes into a report.

Business writing

This course teaches how to write clear, concise and effective documents. It shows how to produce an appropriate business style and be able to recognise the principle of effective writing. It pays particular attention to identifying common grammatical errors and developing a reader-friendly writing style. The course also includes learning how to plan reader-focused letters and emails and develop information structures to meet different requirements

How to conduct effective meetings

This course provides guidance on the fundamental elements of effective meetings, such as Preparation for a meeting; Commencing a meeting; During a meeting; Concluding a meeting; Following a meeting.

Report creation and making recommendations

This course will guide you on how to produce accurate records and documents. It will provide guidance on making recommendations for improvements and presenting solutions to management.

Change management

This course provides information on how to successfully design a process for change; as well as how to manage and communicate with your team to ensure they are involved, aware and comfortable with the change.

Systems and resources

This course looks at how to use various systems, equipment and technology to meet the needs of customers. It also explores the different types of measurements and evaluation tools to monitor customer levels.

Operational management

This course on operational management looks at how organisational strategy is developed. It explores the approaches to managing resources and the use of different technologies in business. This course also outlines how to communicate an organisational strategy and deliver it against operational plans.

ABE UpSKill Pack 2 Modules

Self-development

This course is about developing yourself and being open to feedback. This includes identifying your strengths and weaknesses, setting personal goals and measuring progress. The course also explores the benefits of feedback on your self-development.

Leading people and leadership styles

This course will cover the different leadership styles and see how coaching benefits teams by improving performance. Leading people requires sensitivity to different organisational cultures and an understanding of the quality, diversity and inclusion. This course will also explore some change management models.

Emotional intelligence

This course teaches to identify emotional intelligence and to understand why it is important. It explains how to enhance emotional intelligence. The course also looks at emotional triggers and how to deal with conflict.

Building relationships

This course outlines some approaches to customer and stakeholder management. It also looks at emotional intelligence and sees how it can influence relationships, manage conflict, effective negotiation and influencing skills, and how to build relationships with customers and manage them effectively.

Teamwork and knowledge sharing

This course provides an overview of what elements and skills contribute to enhancing a team. It also gives guidance on how to recognise dysfunctional teams and what personalities can be found within teams.

Dealing with customer conflicts and influencing people

This course provides guidance on dealing with difficult customers using interpersonal skills. It explains how to use the appropriate signposts on methods of resolution to meet customer needs and manage their expectations.

Project life cycle and management

This course looks at typical phases of the project lifecycle and common project roles. It explores different project management tools and techniques as well as communication strategy and risk management.

Business finance

This course will guide you through organizational governance and compliance. It will introduce the planning and creation of the budget, financial forecasting methods and general financial terminology.

Understanding business environment and financial terminology

This course will provide an overview for managing change and business finances in order to understand the relevant external factors as well as the wider business impact.

Roles and responsibilities

This course provides the overview of customer service responsibilities and the impact this role has on others. It also explains how personal organisation supports building rapport with customers and responding to challenges.

ABE UpSKill Pack 1 Modules

Decision making and problem solving

This course will introduce some decision-making models and problem-solving techniques. It will explore decision making styles and will explain how organizational values may impact the decisions.

Effective time management

This course provides an overview of team management techniques and tools, how to prioritise activities and approaches to planning and how to best develop a personal development plan (PDP).

Communication techniques and application

This course outlines the different forms of communication looking at how they apply in the real world. It will also look at how to chair meetings and present to your team and management. You will learn how to have challenging conversations and provide constructive feedback while understanding how to raise concerns.

Selling through customer service

This course looks at how to efficiently communicate, which is imperative when selling through customer service. By the end of this course you should know how to efficiently communicate with a customer, the most effective techniques of customer service, and how to identify customer satisfaction.

Product and service knowledge

This course explains why it is important to know and understand the various products or services that are available from your organisation. It explores ways of building trust with the customer and illustrates why this is important.

APPLY ONLINE