This workshop provides valuable information to all participants who are either fulltime employee in an office or wish to become a member of the staff in an office. The workshop will be conducted in a simple and concise style, concentrating on the important points, and avoiding lengthy detailed descriptions. Whilst explaining the traditional procedures and practices, considerable attention is paid to the modern computerized techniques, now used in many offices. More importance is given to the interpersonal relationship in the organization.

Course Name
Office Skills

Academic Requirements
No formal requirement but competency in written and spoken English would be an added advantage.

Course Contents

5 Hours

  • Self Management
  • Success and growth
  • Positive thinking
  • Positive attitude
  • Introduction to Management
  • Management Functions
  • Planning, Organizing, Leading & Planning
  • Mail handling
  • Mailing centre
  • Service providers
  • Mail for the organization
  • Electronic mail
  • Records management
  • Filing equipment
  • Electronic media
  • Magnetic storage media
  • Confidentiality, security

5 Hours

  • Office role, equipment and supplies
  • Role and operations of the office
  • Office equipment and machines
  • Office supplies
  • Recycling techniques
  • Office procedures
  • Government Employees rules and regulations
  • Company governance
  • Telephone techniques
  • General telephone etiquette
  • Answering the phones
  • Making phone calls
  • Taking messages
  • Handling customers on phone

5 Hours

  • Time management
  • Goal setting
  • Making schedules
  • Time wasters & stealers
  • Time saving devices
  • Organizing work space
  • Customer service & care
  • Customer expectations
  • Internal & external customers
  • Basis of excellence c. service
  • Dealing with difficult customers
  • Work and personal effectiveness
  • Interpersonal skills
  • Networking
  • Factors affecting effectiveness

5 Hours

  • Business correspondence
  • Letters
  • Memorandums
  • Facsimiles
  • Reports
  • Editing and proof reading
  • Public Relations
  • Introduction to public relations
  • PR activities Meetings
  • Work Ethics
  • Ethics essential for work
  • Code of conduct

5 Hours

  • Team Development
  • Need for teams
  • Effective teams
  • Effective team members
  • Communication skills
  • Communication fundamentals
  • Communication Process
  • Client liaison
  • Appointment scheduling
  • Effective communication
  • Work environment
  • Rights & responsibilities of employers
  • Rights & responsibilities of employees
  • Change in work place
  • Office health and safety
  • Occupational health and safety
  • Office hazards

1 Hour

  • Examination

Duration
5 days (5 hours per day) and 1 hour examination

Course Fee
MRf 1,200/-

Payment Installments
No installment plan

In takes
Throughout the year and on request