Customers do not come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them how to look after them, how to provide what they want- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer in to a thoroughly satisfied client whose future orders will drive your continuing success.
This seminar style short course will provide companies, big and small with the answers to some of the important business questions facing them today.
Course Name
Customer Care.
Academic Requirements
No formal requirement but competency in written and spoken English would be an added advantage.
Course Contents
5 hours
- Who and what is a customer?
- Consumer Behavior
- Customers and their types
- Needs and expectations of the customer
- Why the customers need care?
- External customers
- Varying external customers
- The consumer decision-making process
- How customers approach you?
5 Hours
- How you may approach a customer?
- Attitude formation
- Handling varying customers
- Fundamentals of customer care
- Elements in customer care
- How service breaks down?
- Personality Tests
5 Hours
- How to recover from service breakdowns?
- Customer satisfaction
- Art of winning customer
- Customer friendly environment
- Customer first & customer oriented service
- Role Plays
1 Hour
- Examination
Duration
3 days (5 hours per day) and 1 hour examination
Course Fee
MRf 1,000/-
Payment Installments
No installment plan
Intakes
Throughout the year and on request
